Management
Management
Theory And Practice Of Hotel Service Quality Management
About the Author
Zheng Zhuanling, born in 1979, lecturer. The author studied at Beijing International Studies University in 2002 and received a master's degree in management. In 2016, the author graduated from the doctoral training program in psychological counseling and therapy at the Institute of Psychology, Chinese Academy of Sciences. The author has the qualifications of a national second-level psychological counselor and a national senior corporate trainer. Since 2005, the author has been engaged in teaching, scientific research and training in tourism management and hotel management. Published 3 papers related to hotel management, 4 teaching research papers in the hotel major, and hosted or participated in 4 school-level, district-level, and municipal-level projects. Published 3 textbooks and books, namely "Love Coffee Latte Art", "60 Western Cuisine Classics You Can Understand at a Glance", "Tourism Psychology", etc., and the textbooks under preparation include "Convention and Exhibition Tourism", "Business Etiquette", "Enterprise Strategic Management", etc.
Abstract
Theory And Practice Of Hotel Service Quality Management
Author: Zheng Zhuanling
About the Authors
Zheng Zhuanling, born in 1979, lecturer. The author studied at Beijing International Studies University in 2002 and received a master's degree in management. In 2016, the author graduated from the doctoral training program in psychological counseling and therapy at the Institute of Psychology, Chinese Academy of Sciences. The author has the qualifications of a national second-level psychological counselor and a national senior corporate trainer. Since 2005, the author has been engaged in teaching, scientific research and training in tourism management and hotel management. Published 3 papers related to hotel management, 4 teaching research papers in the hotel major, and hosted or participated in 4 school-level, district-level, and municipal-level projects. Published 3 textbooks and books, namely "Love Coffee Latte Art", "60 Western Cuisine Classics You Can Understand at a Glance", "Tourism Psychology", etc., and the textbooks under preparation include "Convention and Exhibition Tourism", "Business Etiquette", "Enterprise Strategic Management", etc.
Theory And Practice Of Hotel Service Quality Management; Authors: Zheng Zhuanling
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